At Al Jannah Collection Store, customer satisfaction is our top priority. We take pride in offering high-quality products and strive to ensure that every order meets your expectations. However, if you are not fully satisfied with your purchase, our Refund Policy is designed to provide you with a smooth and fair process.

Refunds are only eligible for items that are returned in their original condition, unused, unwashed, and with all tags and packaging intact. Products that show signs of wear, damage, or alteration will not be accepted for a refund. All requests for refunds must be made within seven (7) days of receiving your order. After this period, we will not be able to process any refund claims.

Once your returned item is received and inspected, you will be notified about the status of your refund. If approved, the refund will be processed to your original method of payment within a reasonable number of business days. Please note that shipping charges are non-refundable, and the cost of return shipping is the responsibility of the customer unless the return is due to a defective or incorrect product delivered by us.

In cases where the product is damaged, faulty, or not as described, we will take full responsibility and issue a refund or replacement at no extra cost. To help us process your request quickly, we may ask you to provide images or details of the defect.

We reserve the right to decline a refund if the returned item does not meet our conditions stated above. By purchasing from Al Jannah Collection Store, you acknowledge and agree to the terms of this Refund Policy.

For assistance with refunds or return requests, please contact us at info@aljannahglobal.com and our support team will be happy to help.